Refund policy

Last updated: 11 Aug 2026

Return & Refund Policy

By placing an order through Snugbubsaustralia, you are agreeing to the terms below. We set these policies to ensure that you are fully informed about our return and refund methods and procedures.

30-Day Return Policy

Valid for Australia orders

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. If your order arrived damaged or defective, please contact us as soon as possible so we can arrange a return or replacement.

To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Return Process

To initiate a return, please contact us at info@snugbubsaustralia.com. Once your return request has been accepted, we will provide details on how to proceed, including the return address and shipping instructions. Return shipping costs are the customer's responsibility.

Please note: items sent back to us without first requesting a return will not be accepted.

Damaged, Wrong Products or Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong product. We will assess the issue and work to make it right as quickly as possible.

All return inquiries should be made at info@snugbubsaustralia.com. Delivery times for replacement items may vary depending on your location.

Exchanges

We accept exchanges for a different size or colour, subject to availability. If you need to exchange an item, please contact us at info@snugbubsaustralia.com. We also exchange products that are damaged, defective, or sent in the wrong size or variant.

Restocking Fee

No restocking fee.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to the original payment method used for your purchase. Refund processing time is 5 to 7 business days.

Exclusions

Please note the following are not eligible for return or refund:

• Personalized or custom-made products
• Underwear and intimate apparel, for hygiene reasons

Cancellations

You may cancel your order within 2 hours of placing it by contacting us at info@snugbubsaustralia.com. After this window, your order may already be processed for shipment and can no longer be cancelled. Please also refer to our Shipping Policy page for further information on order processing.

Business Information

This webshop is operated by Trendnova Global LLC, USA.
The store was previously owned and managed by an Australian entity. For limited administrative or historical purposes, this entity may still be referenced in certain systems or documents.

Trendnova Global LLC
2106 House Ave Suite 682
Cheyenne, Wyoming 82001

Previous owner address: 6 Burwood Street Mickleham VIC 3064 Australia

Contact: info@snugbubsaustralia.com 

Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)